At Ylonir.xyz, we are committed to providing our customers with the best shopping experience. We understand that sometimes things don’t work out as expected, and we want to make the return process as simple as possible for you. Please review our return policy below to understand how returns, exchanges, and refunds work on our site.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be in new, unused condition: All returned items must be unused, unwashed, and in the original packaging. Products that show signs of wear or damage will not be accepted for return.
• Return window: Returns must be made within 30 days of receiving your order. After this period, we are unable to accept returns or exchanges.
• Proof of purchase: You must provide proof of purchase, such as an order number, receipt, or transaction confirmation email.
• Non-returnable items: Certain items may not be eligible for return. These include, but are not limited to, custom-made products, perishable goods, and gift cards. Please review the product details before purchasing.

2. How to Initiate a Return

To initiate a return, follow these simple steps:

1. Contact our customer service team: Reach out to our customer support at support@ylonir.xyz within 30 days of receiving your order. Provide your order number and the reason for your return.
2. Return authorization: Our team will provide you with a Return Authorization Number (RAN) and further instructions on how to send the item back. Without this number, returns may not be processed.
3. Prepare the package: Carefully pack the items in their original packaging, including all accessories, tags, and manuals, if applicable. Be sure to include your RAN on the return label.
4. Ship the items: Return the item to the address provided by our customer service team. You are responsible for return shipping costs unless the item is defective or damaged.

3. Return Shipping Costs

Unless the return is due to a defect, damage, or error on our part, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item without tracking information.

4. Refund Process

Once your return is received and inspected, we will process your refund according to the following guidelines:

• Refund method: Refunds will be issued to the original payment method used at checkout. Depending on your payment provider, it may take several days for the refund to appear in your account.
• Refund processing time: We aim to process all returns within 7-10 business days of receiving the item. You will receive an email notification once your return has been processed and the refund has been issued.
• Restocking fees: We do not charge a restocking fee, but please be aware that we reserve the right to deduct the cost of any missing or damaged items from your refund.

5. Defective or Damaged Items

If you receive a defective or damaged item, we apologize for the inconvenience. Please contact our customer service team at support@ylonir.xyz as soon as possible, and we will assist you in resolving the issue.

To help us process your request, please provide the following:

• A clear photo or video showing the defect or damage.
• Your order number and contact details.
• A description of the defect or damage.

Once we verify the issue, we will offer you a replacement, exchange, or a full refund for the damaged or defective item at no additional cost to you.

6. Exchanges

We currently do not offer direct exchanges. If you need to exchange an item for a different size, color, or model, you will need to return the original item and place a new order. Please follow the steps outlined in our Return Process to return your item, and place a new order for the desired item.

7. Late Returns

We understand that life can get busy, and sometimes returns are delayed. However, to ensure that we can provide the best possible service to all of our customers, we are unable to accept returns after the 30-day return window has closed. Any returns made outside of this time frame will not be processed or refunded.

8. Refunds for Sale or Discounted Items

Items purchased on sale or with a discount are eligible for returns, provided they meet the conditions outlined in this policy. However, please note that:

• If the item was purchased as part of a promotional offer (such as a “buy one, get one free” deal), both items in the promotion must be returned in order to receive a refund.
• Items purchased with store credit or gift cards will be refunded in the form of a store credit.

9. Gift Returns

If you received an item from Ylonir.xyz as a gift and need to return it, we will offer a store credit for the value of the return. To process a gift return, you will need the order number from the original purchaser.

10. International Returns

We accept returns for international orders under the same conditions as domestic returns. However, the return shipping cost is the responsibility of the customer, and international customs duties and taxes are non-refundable. Please contact our customer service team for specific return instructions for international orders.

11. Return Exceptions

In some cases, we may not be able to accept returns on certain products. These exceptions include:

• Personalized or custom items: Items that have been personalized or customized to your specifications are not eligible for return.
• Opened or used hygiene products: For health and safety reasons, certain products such as cosmetics, personal care items, or opened electronics may not be eligible for return.
• Perishable goods: Products with a limited shelf life, such as food or flowers, are non-returnable.

If you are unsure whether an item qualifies for a return, please contact our customer service team for clarification.

12. Cancellations

Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact our customer service team at support@ylonir.xyz immediately. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process outlined above.

13. Contact Us

If you have any questions or concerns about our return policy, please feel free to reach out to us:

• Email: admin@ylonir.xyz
• Phone: +13125355720
• Address: 16200 S Harlem Ave, Tinley Park, IL 60477, United States

We are here to assist you with any issues you may have and to ensure that you are completely satisfied with your shopping experience at Ylonir.xyz.

14. Changes to the Return Policy

Ylonir.xyz reserves the right to update or change this Return Policy at any time. Any changes will be posted on this page with an updated revision date. Please check this page periodically for any updates to our policies.

By making a purchase on Ylonir.xyz, you agree to abide by the terms of this Return Policy. Thank you for shopping with us!