At ylonir.xyz, we are committed to ensuring that our customers are completely satisfied with their purchases. Our Warranty Policy is designed to provide our customers with peace of mind and confidence in the quality of our products. Below, you will find a detailed overview of the warranty terms and conditions that apply to purchases made on our website.

1. Warranty Coverage

We offer a limited warranty on all products purchased from ylonir.xyz. This warranty covers any manufacturing defects or faults that occur under normal use. If a product is found to be defective, we will repair or replace it, at our discretion, within the warranty period. The coverage includes:

  • Defects in Materials: Any issues arising from the use of substandard materials during manufacturing.
  • Defects in Workmanship: Faults that occur due to improper assembly or failure to meet quality control standards.
  • Failure Under Normal Use: Issues that emerge from regular use of the product, excluding misuse or accidents.

Please note that the warranty does not cover damages caused by the following:

  • Accidental damage
  • Negligence or misuse
  • Improper installation or maintenance
  • Modifications made to the product
  • Wear and tear due to normal usage

2. Warranty Period

The standard warranty period for most products sold on ylonir.xyz is one (1) year from the date of purchase. However, certain products may have extended warranties or shorter warranty periods depending on the manufacturer or product type. The warranty period will be clearly stated in the product description at the time of purchase.

To activate your warranty, please retain your proof of purchase. This can be your order confirmation email or the receipt sent to you with your product.

3. Claiming a Warranty

If you believe your product is defective and eligible for warranty service, please follow these steps:

  • Step 1: Contact our customer support team via email at support@ylonir.xyz. Include your order number, a description of the issue, and any supporting images or videos that demonstrate the defect.
  • Step 2: Our customer service team will review your request and determine if the product is covered under warranty. If additional information is needed, we will reach out to you.
  • Step 3: If your claim is approved, you will be given instructions on how to return the product to us for evaluation. We may request that you send the defective product back to us or to an authorized repair center.

Important: You will be responsible for the shipping cost of returning the product to us unless the defect was caused by a manufacturing error. If the defect is covered under warranty, we will cover the cost of shipping the replacement product back to you.

4. Warranty Exclusions

While we strive to offer comprehensive warranty coverage, there are certain exclusions. These include:

  • Damage Due to Accidents or Misuse: Any damage caused by accidents, mishandling, or incorrect use of the product will not be covered under our warranty.
  • Cosmetic Damage: Scratches, dents, or other surface imperfections that do not affect the functionality of the product are not considered defects and are not covered under warranty.
  • Unauthorized Repairs or Modifications: If the product has been altered, repaired, or modified by someone other than our authorized personnel, the warranty will be voided.
  • Damage from External Forces: Damage caused by external factors such as fire, floods, earthquakes, or any other natural disasters are not covered.
  • Non-Standard Use: Products that are used outside of their intended purpose (e.g., commercial use of a product designed for home use) may not be covered.

5. Product Replacement or Repair

If your warranty claim is approved, we will either repair or replace the defective product, depending on the nature of the issue. The decision to repair or replace a product will be at our sole discretion. In some cases, we may offer a full refund if a replacement is not possible.

  • Repairs: If the product is repairable, we will proceed with the necessary fixes. In this case, we will ensure that the product is returned to you in proper working condition.
  • Replacement: If a replacement is deemed necessary, we will replace the defective product with an identical or similar item of equal value.
  • Refund: If neither repair nor replacement is feasible, we may offer you a full refund for the defective product. The refund will be processed in the same manner as the original payment.

Please note that in cases where the product is discontinued or out of stock, we may offer a substitute of similar quality and value.

6. Warranty Registration

To streamline the warranty process and ensure that we have accurate records, we recommend registering your product on our website. Registration can be done by visiting the “Warranty Registration” section of your account page after completing your purchase.

By registering, you will receive updates on warranty coverage, product recalls, and any necessary actions if an issue arises with your product. Registration also helps us ensure faster claim processing in the event that you need to make a warranty request.

7. Transferring the Warranty

The warranty is only valid for the original purchaser and is not transferable. If you purchased the product as a gift or from a third party, the warranty will still apply, but the original purchaser must make the warranty claim. Please keep your purchase receipts or proof of purchase for warranty purposes.

8. International Warranty

If you purchased your product from ylonir.xyz and are located outside of the country where the product was originally shipped, the warranty will still be valid. However, the following conditions apply:

  • Shipping Costs: You may be required to cover the shipping costs for returning the product to us, as well as for receiving any replacements or repairs.
  • Customs and Import Duties: Any customs, taxes, or import duties that may arise from returning the product or shipping a replacement will be your responsibility.

Please contact our customer support team if you are located outside of our primary service area for additional assistance with international warranty claims.

9. Warranty Limitations

While we strive to provide the best possible customer experience, there are limitations to our warranty coverage. These limitations include:

  • Time Limitations: Our warranty is only valid for the period stated on the product page and is non-renewable.
  • Scope of Coverage: The warranty only covers manufacturing defects and does not extend to damage caused by external factors such as user error or environmental conditions.
  • Refunds and Replacements: Refunds and replacements are not guaranteed and will be subject to our evaluation process.

10. How to Contact Us

For any questions related to our warranty policy, claims process, or product issues, please contact our customer service team:

  • Email: admin@ylonir.xyz
  • Phone: +13125355720
  • Address: 16200 S Harlem Ave, Tinley Park, IL 60477, United States

We aim to respond to all inquiries within 48 hours. Our team is available to assist you during business hours from Monday to Friday, 9 AM to 5 PM.

Thank you for choosing ylonir.xyz! We hope you enjoy your purchase, and please reach out if you need assistance with your warranty.